Email Problems

Some users have experienced issues with Microsoft email servers with addresses ranging from accounts on Hotmail, Live Mail, MSN or Outlook email accounts.

Please set Trigafilms up as a safe sender:

1. Go to https://outlook.live.com
2. Sign into your account and click on the "Settings" cogwheel icon in the top right of the screen
3. At the bottom of the slide out 'Settings' panel, click on "View all Outlook settings"
4. From the list of options, click on 'Mail' then under Junk Email, select "Safe Senders and Domains"
5. Into the field marked "Enter a sender or domain here", enter the domain name trigafilms.com and click on the plus icon
6. To save, click on the "Save" icon to save the settings

Please click here to see a short video tutorial.

Check your Junk Email Folder

Select the Junk Email folder in your Outlook.com account and look for the missing email. If you find the missing email in there, simply right-click on the email and select Mark as not junk. The email will be automatically moved to your inbox.

Clean out your Inbox

When your inbox doesn’t have ample storage space, you will not be able to receive new emails in your account. In such a case, you will need to clear some space to accommodate new incoming emails. For this, simply clear your Junk email folder by right-clicking on the Junk Email option and selecting Delete all option. Also, you can delete unwanted emails from your Inbox folder. This way you can make sufficient space for future emails in your account.

Check the Other Tab

If you have Focused Inbox, it separates your inbox into two tabs. Similarly, if you have Focused and Other, it allows you to focus on the messages that are most important to you. So, if you have Focused Inbox, the email you are looking for could be in Other tab. If you find the email in the other tab, you can right-click on it and select Move to Focused inbox or Always move to Focused inbox This way, Focused Inbox will get trained as for which messages should always be delivered to the Focused tab.

Check your basic preferences to make sure you aren’t filtering too much mail. To do this:

1. Go to https://outlook.live.com
2. Sign into your account and click on the "Settings" cogwheel icon in the top right of the screen
3. At the bottom of the slide out 'Settings' panel, click on "View all Outlook settings"
4. From the list of options, click on 'Mail' then under Junk Email, go to the very bottom and view "Filters"
5. please make sure you are not filtering anything to do with Trigafilms.com.
6. To save, click away from the panel to save the settings

Please check if you have any rules set up in your account:

1. Go to settings option and select View full settings option.
2. Select Mail and then choose the Rules option.

In case there are rules configure which are preventing you from seeing the email, it is suggested to do one of the following:

1. Select the rule which you wish to delete and then click on the Delete
2. Select the rule and then click on the Edit option to change the rule settings to find the emails more easily from next time. After that, click on the Save
3. To get back to your box, click on the X icon located on the upper right of the Settings

Check Whether Email Forwarding is Enabled:

1. Go to the Forwarding settings option.
2. Next, you will need to select Stop forwarding.
3. If you wish to keep the email forwarding enabled, make sure that the checkbox next to Keep a copy of forwarded messages.

Disconnect some Connected Accounts

In your Outlook.com, you are allowed to connect a maximum of 20 other email accounts. If you have connected more than 20 accounts, you might not be able to send or receive emails from any of the connected accounts. To fix this error, simply remove some connected account so that the total number of connected accounts is less than 20.

Why not try a Gmail account:

Ultimately we do not recommend using Hotmail, Live Mail, MSN or Outlook email accounts for your accounts with our service. We do not have any such issues with Gmail and would suggest using this service instead of the Microsoft services.

Still having issues:

If you are still having issues please email us at office@trigafilms.co.uk